Privacy and Cookies Policy

Privacy Statement & Cookies Policy

I-FACT Limited are committed to protecting your personal information and your privacy. This privacy notice explains how we use the personal information we collect about you.

What information do we collect about you?

We collect and process information about you when you engage us for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard information about you. Cookies do not contain any personal information about users.

I-FACT Limited complies with the principles of Data Protection as set out in the Data Protection Act 1998 (DPA) and, with effect from 25 May 2018, the European General Data Protection Regulation (GDPR).

Why do we need to collect and use your personal data?

The primary legal basis that we use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us. Without collecting your personal data we would also be unable to fulfil our legal and regulatory obligations.

How will we use the information about you?

We collect information about you in order to provide you with the services that you engage us for.

Who might we share your information with?

If you agree, we may email you about other services or products that we think may be of interest to you.

We will not share your information for marketing purposes with other companies.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for legal, or accountancy services, credit referencing, fraud prevention agencies, law enforcement agencies and regulators, as well as product providers.

For full information regarding credit referencing/data sharing, please access the link below.

Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data.

How long do we keep your information?

We will not keep your information for longer than we need to, which may be up to six years after your relationship with us ends. We also reserve the right to retain your data for longer where we have a regulatory obligation and legitimate interests to do so.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold on me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.


We may wish to send you information about our services and products which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.


We may use cookies to track visitors use of the website and to compile statistical reports on website activity. For further information visit

You can set your browser not to accept cookies and the above website tells you how to  remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Storing your personal data and other websites

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated with respect and stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Where our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow

Cheshire, SK9 5AF 

Telephone: 0303 123 1113 (local rate)   

Changes to our privacy policy 

We keep our privacy policy under regular review.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by: email at or write to us, I-FACT Limited, Trident House, Kingston Road, Leatherhead, Surrey, KT22 7LT.